Your Privacy Matters to Us
At Oasis Recreation Hub, we are deeply committed to protecting your personal information. Dive into our transparent practices to understand how we secure your data while providing you with an unparalleled recreation experience.
Information We Collect and How We Use It
Membership Registration Data
When you join Oasis Recreation Hub, we collect essential personal details such as your name, contact information (address, email, phone), date of birth, and emergency contacts. This information is crucial for setting up your membership, communicating with you, and ensuring your safety within our facilities.
Usage: Account management, communication, emergency response.
Facility & Activity Tracking
We monitor facility usage and activity participation (e.g., gym check-ins, class registrations, court bookings) to manage capacity, enhance popular programs, and offer personalized recommendations. This helps us ensure optimal service delivery and improve your experience.
Usage: Service optimization, personalized offerings, operational efficiency.
Payment Information
For membership fees and services purchases, we collect payment details, including credit card information or bank details. All payment processing is handled through secure, encrypted third-party services, ensuring your financial data is protected and never stored directly on our servers.
Usage: Transaction processing, billing, fraud prevention.
Website & Digital Interaction
We collect non-personal information such as IP addresses, browser types, and pages visited on our website using cookies and analytics tools. This helps us understand user behavior, improve our website's functionality, and tailor our online content to your interests.
Usage: Website improvement, marketing analytics, user experience enhancement.
Easily manage your privacy preferences and access your data.
Protecting Your Information with Advanced Security
At Oasis Recreation Hub, the security of your personal information is paramount. We deploy a multi-layered approach to safeguard your data against unauthorized access, disclosure, alteration, or destruction. Our commitment to robust security measures ensures peace of mind for all our members.
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Encryption Protocols: All sensitive data, both in transit and at rest, is secured using industry-standard encryption technologies, ensuring confidential communication.
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Strict Access Controls: Only authorized personnel with specific, legitimate purposes have access to personal data. Staff undergo regular training on data handling best practices and privacy awareness.
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Regular Security Audits: We conduct periodic security assessments and penetration tests to identify and remediate potential vulnerabilities, ensuring our systems remain resilient.
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Incident Response Plan: In the unlikely event of a data breach, we have a comprehensive incident response plan in place to swiftly address the situation, mitigate harm, and notify affected parties in accordance with regulations.
Your Privacy Rights and How to Exercise Them
We empower you with control over your personal information. Oasis Recreation Hub fully respects your rights concerning your data. Here’s how you can exercise them:
Right to Access & Portability
You have the right to request a copy of the personal data we hold about you. You can also request that your data be provided in a structured, commonly used, and machine-readable format.
Data Correction & Updates
If you believe any of the personal data we hold about you is inaccurate or incomplete, you have the right to request its correction or update.
Opt-Out of Marketing Communications
You can choose to stop receiving marketing emails or promotional materials from us at any time. Your preferences will be updated promptly.
Account Deletion & Erasure
You may request the deletion of your account and associated personal data, subject to legal and contractual obligations.
Visit your dedicated Privacy Dashboard to manage your settings:
Go to Privacy DashboardCompliance with Singapore Data Protection Laws
Oasis Recreation Hub operates in strict adherence to Singapore's Personal Data Protection Act (PDPA) 2012. Our policies and practices are designed to provide robust data protection and ensure full compliance with local regulatory requirements.
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PDPA Compliance: We maintain comprehensive records of our data processing activities and conduct regular data protection impact assessments to ensure ongoing compliance.
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Third-Party Data Sharing: We do not sell or rent your personal data to third parties. Any data shared with trusted service providers is minimal and strictly for the purpose of delivering our services, under contractual obligations of confidentiality and security.
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Policy Updates & Notification: Our privacy policy is reviewed regularly and updated as necessary to reflect changes in our data processing practices or legal requirements. Members will be notified of significant changes.
For more details on the PDPA, please refer to the Personal Data Protection Commission Singapore website.
Need Further Assistance?
If you have any questions or concerns regarding our privacy practices or your personal data, our dedicated team is here to help.
Contact Us About Privacy ConcernsWe aim to respond to all inquiries promptly.